Help
Support
Something not working, or a question about your data? Email elevaresolutionspro@gmail.com. A real person reads every message, usually within two business days.
To help us help you, include your handle, your iPhone model and iOS version, and what you were doing when the problem happened. A screenshot helps.
Account and data
Do I need an account?
No. You can rate, log, keep a diary, make lists and build your Crate without one; everything is stored on your iPhone only. You need an account to publish reviews, follow members, like reviews, see the feed, and sync your library across devices.
How do I sign in?
With Sign in with Apple, Sign in with Google, or an email and password. If you use email, we send a confirmation link; tap it to finish creating your account. Check your spam folder if it does not arrive within a few minutes.
How do I delete my account?
In the app: Profile, then Account, then Delete account. Your account and all server data are deleted immediately. You can also email us. Full steps are on the Delete your account page.
Can I get a copy of my data?
Yes. Go to Profile, then Account, then Export everything (JSON). The file is created on your phone and you choose where to save or send it.
What happens to my diary if I sign in later?
Your account syncs your library across devices. If something looks wrong after signing in, do not delete anything; email us and we will help.
Safety and reporting
How do I report a review?
Use the report option on the review, choose a reason (spam, harassment, hate, sexual content, or other) and send it. The member is not told who reported them. A review that gets 3 reports is hidden automatically until we look at it, and we act on reports within 24 hours. You can also email elevaresolutionspro@gmail.com with the member's handle and the album.
How do I block someone?
Use the block option for that member. Their reviews and activity are hidden from you. Blocking is private.
What is not allowed?
Harassment, hate, sexual content, threats, spam, impersonation and anything illegal. We have zero tolerance for objectionable content and abusive users. Read the community rules.
Music connections
What does connecting Apple Music or Spotify do?
It lets you add albums from your library and recent listening to your Crate in a few taps. Both are optional. For Apple Music, reading happens on your device. For Spotify, the sign-in tokens stay in your iPhone's Keychain and are never sent to our servers. See the Privacy Policy.
How do I disconnect Spotify?
In the app, open the Spotify connection and choose disconnect. This deletes the Spotify tokens from your device. To also remove access on Spotify's side, open your Spotify account page in a browser, go to the apps you have given access to, and remove For the Record. Albums already imported stay in your Crate until you remove them.
How do I disconnect Apple Music?
Open iOS Settings, then Privacy & Security, then Media & Apple Music, and turn off For the Record. Albums already added stay in your Crate until you remove them.
Can I listen to whole albums in the app?
Album pages play 30-second previews. To hear the full album, use "Open in Apple Music" or "Open in Spotify" on the album page.
Plus, purchases and ads
What does Plus include?
The three retro themes (Brushed Metal, Luna and Swivel), no ads, deep stats (decades, most relistened, your average rating by genre) and a Plus mark on your profile on your device. Plus is US$2.99 a month or US$19.99 a year (both with a one-week free trial for new subscribers), or US$49.99 once for Lifetime. Prices in your country are shown in the app. Everything else stays free.
How do I restore my purchase?
Make sure you are signed in to the App Store with the Apple Account you bought Plus with. Then go to Profile, then Account, then Get For the Record Plus, and tap Restore purchases. Plus is tied to your Apple Account, not your For the Record account, so it also works if you use the app without signing in.
How do I cancel Plus?
Apple handles billing, so cancel in iOS: open Settings, tap your name, then Subscriptions, choose For the Record Plus and tap Cancel Subscription. In the app, Profile, then Account, then Manage subscription takes you to the same place. Cancel at least 24 hours before the period ends to avoid the next charge. Plus stays on until the end of the period you paid for. Deleting the app or your account does not cancel a subscription. Lifetime is a one-time purchase and never renews.
Can I get a refund?
Apple handles refunds for all App Store purchases. Request one at reportaproblem.apple.com.
Why do I see ads, and how do I remove them?
Ads help keep the free version free. Without Plus, you see a small banner after every sixth item in the Home community feed and at the bottom of album pages. There are never ads in your diary, your Crate, or while you log. Ads are non-personalized: they are not based on a profile of you, and the app never asks to track you. Plus removes every ad. In the EEA, UK and Switzerland, you can change your ad consent choices in Profile, then Account, under privacy choices. Details are in the Privacy Policy. To report a bad ad, email us with a screenshot.
What are the "Buy on vinyl" and Apple Music links?
"Buy on vinyl" opens an Amazon search for that record on vinyl. "Open in Apple Music" opens the album in Apple Music. They are affiliate links: we may earn a commission from purchases made through these links, at no extra cost to you. As an Amazon Associate we earn from qualifying purchases.
Using the app
Which music can I find?
Any album in a large public music catalog, in any genre, from Afrobeats to Baroque. Search by album or artist.
What is the Genre Passport?
21 genre families. Each one gets stamped the first time you log an album in it. It lives on your Profile.
How do I change the look?
Go to Profile, then Account, then Theme. Nostalgic (the default) is free. Brushed Metal, Luna and Swivel come with Plus. Your choice is stored on your device.
Does it cost anything?
No. Logging, ratings, reviews, lists, the Crate, sync, the community and imports are free. For the Record Plus is optional (see below).